Our Commitment To Privacy
Your privacy is important to us. Below you'll find information about our commitment to ensuring the privacy of your personally identifiable information (such as your full name, address, email address, telephone number and/or other identifying information).
Please read the following carefully. If you have any questions or concerns, please send us an email at customerservice [at] goodstinks [dot] com.
Flat Rate Shipping Requirements
Choose Flat Rate shipping if your order ONLY contains items from the categories of "Scented Wax Melts", "Limited Edition Scents" or "Wax Crumbles". If you have any additional products not in these two categories in your cart, please do not choose Flat Rate. You should choose either USPS or UPS. Additionally, if your order (with only products from the preceeding categories) would ship for cheaper than our flat rate, the options are still available to you.
Gathering and Use of Information
We do not collect personal information about you, except when you provide it to us.
We will use the personal information you provide us through this website only for the purposes of processing your orders and responding to any comments or questions you have. We do not share this information with outside parties except to the extent necessary to complete that order.
We may collect, store or accumulate certain non-personally identifiable information concerning your use of this website, such as information regarding which of our pages are most popular and general website administration.
Protecting Transaction/Customer Data
Industry leading encryption hardware and software methods and security protocols are in place to protect customer information. Any personal information that you provide is encrypted so that no one can read it while it is being transmitted over the Internet.
Because all orders are hand poured at the time of purchase, please allow 2-5 business days (Monday-Friday) for us to process and ship your order.
If any part of your order arrives broken, please contact us within 10 days of receipt at customerservice [at] goodstinks [dot] com. Be sure to save all packaging materials that arrived with your order.
You have 7 days from the date you receive your order to email Good Stinks with any return requests. Please state the reason you are requesting a return in your email to us. Returns are charged a 15% restocking fee. Shipping charges will not be refunded.
Please adhere to all warnings printed on products. Good Stinks shall not be responsible for any injuries, losses or damages of any kind due to misuse of any product purchased from Good Stinks.